Lead Technician

Department: Installation
Reports To: Senior Project Manager

Summary

• This position manages all aspects of installation and industry standard testing & troubleshooting, related to HDCUS products and their function within the SAN and Enterprise data center environment.
• Acts as company Liaison in accordance with established data center procedures and policies of our customers.
• Ensures maximum quality, peak performance, and reliability of all fiber optic cabling within a data center environment.
• This position will be responsible for multiple assigned installation projects, with multiple technicians of different technician levels.
• Adhere to drawings, scope of work and HDCUS standards for all portions of customer installations, new builds and/or retrofits.
• Manage, audit, and enforce HDCUS’ established project procedures and policies within the day-to-day management of installations.

Essential Duties and Responsibilities

• Responsible for successful implementation of all aspects of complex fiber optic infrastructure installation projects.
• Implement and maintain HDCUS’ workmanship and best practice standards and Fiber Optic Testing Procedures (FOTP) during all installations.
• Maintain detailed site documentation including floor plans, elevations, labeling documents, plug charts and cut sheets.
• Coordinate all installation activities in assigned Data Centers with HDCUS management and support leadership in continual improvement of implementation policy, standards, and procedures.
• Monitor, communicate, and perform corrective actions to resolve problems affecting the fiber related infrastructure.
• Serve as on call escalation for emergency issues and technical support as needed.
• Record and document fiber installations including cable routing, central, zone and equipment footprints and elevations.
• Coordinate, review, and schedule with other HDCUS internal departments all pre and post installation procedures and documentation.
• Perform quality control inspections during installation.
• Must be able perform all technician’s functions related to installation and delegate accordingly.
• Responsible for all aspects of cable removal activities.
• Maintain familiarity with and enforce all workplace safety requirements.
• Familiar with all industry standards, best practices, and current local and NEC codes.
• Provide updated and accurate correspondence in a timely manner regarding pre and post SOW process and procedure.
• Reporting project completion status after each workday, as well as ensuring that paperwork and test results are uploaded in the Installation folder within three days of project completion or job specific requirements.
• Manage and maintain on-line shared file system through “The Link” all associated project documentation.
• Ability to configure and install structured cabling and cable management systems to meet customer requirements and adhere to air-flow requirements as well as cable management standards. This includes racks, cabinets and bays and proper tile cut designs, overhead conveyance systems and raised floor grommet systems used.
• Prepare and distribute project tracking reports.
• Collaborate effectively with cross-functional teams, recognizing that the success of Data Center Systems depends on teamwork, cooperation, and support from all groups.
• Other duties as assigned.

Supervisory Responsibilities

This position may direct the various install technician’s performance of duties on projects.

• Lead, assign, train, schedule and oversee work of facilities technicians.
• Supervise one or more technicians in the performance of day-to-day tasks.
• Establish and evaluate appropriate training and safety requirements for staff.
• Provide performance feedback as required to management on project status and assigned staff.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative, but not exclusive, of the knowledge, skill, and/or ability required.

Education and Experience

A minimum two-year degree technical or equivalent, or a minimum of (3) three years related experience and/or training. Experience leading multiple technicians over multiple projects is preferred. Data Center experience is preferred.

Communication Skills

Ability to comprehend, analyze, and interpret complex project documents, AutoCAD, Visio, and PDF documents. Ability to project manage effectively and apply HDCUS installation standards and project tracking/management documents “Project SOW” process. Ability to effectively respond, verbally or written, to sensitive issues, complex inquiries, or complaints. Ability to make effective presentations and respond to questions from customers, strategic partners, and managers. Requires a focus on commitment to Customer Service, whether co-workers or customers.

Other Skills and Abilities Preferred

Demonstrated ability to work well under pressure with a proactive approach to unusual occurrences. Requires good organizational skills, attention to detail and openness to new ideas and procedures.

• Excellent working knowledge of fiber optics and fiber optic test equipment, including Fluke Tester and Scope.
• Minimum of (2) two years’ fiber optic installation or assembly experience in a Data Center environment.
• Understanding of fiber optic installation and testing standards as well as design layout best practices.
• Ability to use Fluke Network equipment as required to test and document installations.
• BICSI certification

Working Conditions

Working conditions are normal for a data center environment.

• Willingness to work frequent nights and weekends, due to data center schedules.
• Frequent travel to remote Data Centers, 3-5 days at a time, required.
• Available for support and flexible shift scheduling for 7/24.
• Must be willing to work rotating hours as needed and may require working various shifts.

Physical Requirements

• Specific vision abilities required by this job include distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Frequently stand, walk, bend, kneel, crouch, and climb throughout the workday.
• Ability to lift, carry, push, and pull up to 50 pounds independently and up to 75 pounds with assistance.
• Ability to climb ladders, work from aerial lifts, scaffolding, and elevated platforms.
• Ability to work in confined spaces, ceilings, under raised floors, and telecommunications rooms.
• Must have sufficient manual dexterity to install, terminate, test, and troubleshoot copper and fiber optic cabling.
• Ability to use hand tools, power tools, testing equipment, and cable installation equipment safely and effectively.
• Ability to distinguish cable colors and read labels, drawings, and wiring schematics.
• Ability to work overhead for extended periods while pulling and dressing cable.
• Ability to travel between job sites and work indoors and outdoors in varying environmental conditions.
• Must be able to work extended hours, overtime, weekends, or on-call schedules as project demands require.
• Ability to safely operate company vehicles and maintain a valid driver's license if required.
• Must be able to wear required personal protective equipment (PPE), including hard hats, safety glasses, gloves, and fall-protection equipment.
  

DISCLAIMER

This job description is designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Vision

To be the global leader in critical infrastructure solutions for data centers.

Mission

To serve as the Trusted advisor in critical infrastructure solutions, leveraging our technical expertise, services, and products to consistently exceed our client expectations.

Purpose

To establish a sustainable brand that enriches the lives of our coworkers, clients, and the community.

HOW TO SUBMIT YOUR APPLICATION 

Please send your application to us via email. Your application must include: First name, Last name, Email address, Phone number, and CV. By submitting your application, you consent to allow Hexatronic Group to store and process the personal information submitted to process your application.

We look forward to your application!