Department: Customer Success
Reports to: Head of Customer Success
Summary
The Customer Success Support position is responsible for managing customer relationships, supporting sales with quotes and orders, ensuring accuracy and compliance, and coordinating installation projects to ensure timely delivery. Additionally, the role involves collaborating with multiple departments and maintaining organized customer account documentation.
Primary Responsibilities
- Build relationships in existing and prospective accounts to strengthen the partnership between HDCUS and the customer.
- Work closely with Sales, as well as Purchasing, Production, Shipping and Accounting to ensure customer’s expectations are being met and/or exceeded.
- Support Sales with the creation and processing of all customer quotes and orders.
- Verify that quotes and orders are done accurately and in compliance with corporate standards.
- Organize electronic file structure on all customer accounts to defined management standards.
- Assist in the definition and implementation of process maps when needed.
- Responsible for installation project documentation including complete SOWs given to Production and Shipping.
- Coordinate projects with installation, as needed, to insure on time delivery.
- Part of a team responsible for answering general incoming calls.
- Other duties as assigned.
Knowledge and Skill Requirements
- 3 years’ experience in customer service, preferably data center industry, large construction project experience and/or technical background.
- Proficient with all Microsoft Office products with a focus on Excel and Outlook 365, as well as HubSpot and SAP Business One
- Ability to communicate effectively both orally and in writing at all levels of external and internal customer organizations.
- Ability to determine priorities and multi-task to complete all critical projects.
- Ability to analyze situations correctly, make decisions and adopt effective course of action.
- Demonstrate a positive attitude while working in a team environment.
- Ability to work in a fast paced environment where attention to detail and organizational skills are critical.
Working Conditions
This is a remote position; however, candidates must reside within the Dallas-Fort Worth area to accommodate training, occasional in-person meetings or events. Work may require occasional travel, weekend and/or evening work.
DISCLAIMER
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Vision
To be the global leader in critical infrastructure solutions for data centers.
Mission
To serve as the Trusted advisor in critical infrastructure solutions, leveraging our technical expertise, services, and products to consistently exceed our client expectations.
Purpose
To establish a sustainable brand that enriches the lives of our coworkers, clients, and the community.
How to submit your application
Please send your application to us via email. Your application must include; First name, Last name, Email address, Phone number and resume. By submitting your application, you consent to allow Hexatronic Group to store and process the personal information submitted to process your application.
We look forward to your application!
